Terms & Conditions

These Terms and Conditions of Service ("Terms") govern the provision and use of the services offered by The Feminine Principle Limited (trading as "Pollen"), a company registered in England and Wales under Company Number 14079889, with its registered office at Manchester House, Bridge Street, Ceredigion, Wales, Cardigan, SA43 1HY, United Kingdom. The Feminine Principle Limited operates a unified digital ecosystem consisting of multiple interconnected sister brands, platforms, and domains, including but not limited to Pollen, and The Mycelium Grove (collectively referred to as "the Company," "we," "us," or "our"). All provisions, protections, and limits within these Terms apply equally across all brands within this corporate ecosystem.

The Company provides an all-in-one digital home building, managed partnership, and Software-as-a-Service (SaaS) architecture built upon our specialized third-party cloud infrastructure and database partner systems. Services include website building, hosting, booking automation, email/SMS marketing systems, community portals, app submissions, and custom directories.

You explicitly warrant that you are entering into this Agreement as a business entity or sole practitioner for business purposes, and not as a consumer. Consumer statutory rights are excluded to the fullest extent permitted by English law.

By booking a call, submitting a questionnaire, paying a setup fee, or subscribing to any tier, you ("Client" or "you") agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

The Client is exclusively responsible for providing all materials, assets, and information necessary for the execution of any setup phase or ongoing monthly build sprint. This includes, but is not limited to: complete page copywriting, marketing text, email text, intake forms, digital agreements, branding kits, imagery, font files, audio/video assets, and specific course lecture curricula.

Our development timelines rely heavily on timely asset handoffs. The submission of a complete pre-flight questionnaire and the prompt delivery of requested assets are mandatory conditions before any system build begins. Any delay or omission in providing these client materials will immediately set back delivery timelines. The Company assumes no financial or legal liability for missed launch windows or delayed rollouts caused by a Client's failure to provide assets on schedule.

All baseline recurring monthly commitments are billed automatically in advance via debit or credit card through our secure integration with Stripe. Setup fees are billed as a one-off charge at the point of registration and are completely non-refundable, as they directly cover dedicated human engineering allocations.

To preserve unrestricted flexibility, we do not impose artificial contact caps or sending ceilings. All telephony, SMS, and email distributions are billed transparently on a strict pay-as-you-go usage baseline across all tiers. The approximate pricing metrics are calculated at a base rate of $10 per 10,000 emails (or the regional SMS/telephony equivalent depending on destination country and carrier rules). These communication metrics are tracked continuously and billed separately from your primary subscription fee.

You may upgrade your subscription tier at any time without paying a new setup fee. Your monthly recurring fee will automatically adjust on your next billing date.

You may downgrade your tier at any time. Features, configurations, funnels, or tools that exist outside your new lower tier will be safely archived (not deleted) within the database system to allow seamless retrieval should you choose to return to that tier in the future. Adjusted monthly fees apply starting on your next scheduled billing date.

Your monthly subscription contract operates on a rolling basis with no fixed long-term lock-in period. You are free to cancel your active subscription at any time by providing 30 days' clear written notice to the Company.

We firmly believe your business data belongs entirely to you. If you choose to terminate your partnership with the Company, we promise a clean, professional separation. The following assets remain yours and are fully exportable prior to your final termination date:

• Your custom registered web domain names.
• All written website copy, design media files, blog articles, and course content uploads.
• Your entire contact database, including custom customer notes, histories, tracking records, and tags.
• All active student progress logs, historical platform payment lists, and customer-facing brand designs.

It is the Client's sole operational responsibility to execute the export of their user data and content prior to the final expiration of the 30-day notice window. Once the notice period concludes and the account is officially closed, your platform database access will cease immediately, and the Company is under no legal obligation to preserve, store, or forward your business data.

The core digital environment, CRM pipelines, automation tools, and messaging configurations are constructed upon an enterprise third-party Software Partner Framework. The Company is not responsible or legally liable for platform-wide downtime, systemic bugs, unexpected framework outages, or core technology deprecations initiated by the underlying infrastructure provider. We provide mitigation by maintaining professional escalation pathways and providing 24/7 technical oversight through our partner technical support networks.

To maintain maximum system stability, speed, and customization, all advanced practitioner graduate directory features are structurally architected using Supabase database technology. By utilizing our directory features, you acknowledge that your directory data will be stored securely on Supabase cloud servers, subject to the standard operations, security layers, and data sub-processing provisions detailed in Section 7.

For all purposes concerning the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the Client acts as the Data Controller, and the Company acts strictly as the Data Processor regarding any consumer personal information collected, processed, or stored within your system.

You grant explicit authorization for the Company to engage industry-standard third-party sub-processors essential to delivering the platform services, including but not limited to: our underlying SaaS infrastructure framework, Supabase (for directory architectures), Stripe Inc. (for payment processing), and Google LLC (for analytics and calendar integrations).

Data may be securely transferred and processed outside the United Kingdom or European Economic Area (EEA) by these trusted sub-processors. The Company ensures all external sub-processing agreements are bound by adequate legal safeguards, including standard contractual clauses (SCCs) or equivalent regulatory frameworks recognized under UK law.

The total aggregate financial liability of The Feminine Principle Limited (and its associated ecosystem sites) to the Client for any claim, loss, or cause of action arising under contract, tort, or otherwise in connection with these Terms shall be strictly limited to the total amount of subscription fees paid by the Client to the Company during the twelve (12) months immediately preceding the event that triggered the claim.

To the absolute maximum extent permitted under the laws of England and Wales, the Company shall never be liable for any loss of business profits, indirect financial setbacks, lost revenue streams, anticipated savings, reputational damage, or any consequential, special, or indirect damages whatsoever.

You agree to fully indemnify, defend, and hold harmless The Feminine Principle Limited, its directors, officers, and technicians from any third-party legal claims, losses, statutory fines, or legal expenses arising directly out of your misuse of the platform, your violation of UK law, or any defamatory or unlawful content distributed by you or your staff via your system accounts.

In the event of a dispute, controversy, or claim, both parties agree to first submit the matter to a senior manager for a period of at least thirty (30) days to engage in good-faith negotiations. If the dispute cannot be settled amicably, it must be referred to formal independent mediation in London, England, before either party can initiate court proceedings.

These Terms, along with any contractual or non-contractual disputes arising from them, are governed strictly by and construed in accordance with the laws of England and Wales.

Both parties irrevocably agree that the courts of England and Wales hold exclusive legal jurisdiction to settle any official lawsuits or disputes arising out of or in connection with these Terms.